Mauritius: The Thinking Mans’ ICT-BPO Island
By Martin Conboy I have just returned from the stunningly beautiful and unique island of Mauritius where I attended that countries ICT- BPO Outsourcing conference, as they get ready for the African BPO...
View ArticleBangladesh – the new kid on the block
I have just come back from ‘Digital World 2012’ and a BPO conference in Bangladesh. I was a guest of the Bangladesh Association of Call Centers & Outsourcing (BACCO). This was the first time that I...
View ArticleRealizing the potential for KPO in Poland
The Polish Business Process Outsourcing (BPO) and Shared Service Centre (SSC) industry was worth USD 3.4 billion in 2012 an increase of 20% from the previous year, according to ASPIRE, the (Polish)...
View ArticleEdelweiss Air moves call centre services to Cape Town
In a move seen as increasing group synergies and customer centricity, Edelweiss Air is following Swiss International Air Lines by moving its global call centre services from Zurich to Mindpearl in Cape...
View ArticleThe Philippines – a tale of growing too fast
By Martin Conboy A few years back, I met former President Arroyo of the Philippines, and she told me that the problem with the Philippines was that in the provinces you have rivers with no bridges and...
View ArticleCape Town ‘talent, infrastructure’ luring global call centres
By Bekezela Phakathi CAPE Town’s central business district is attracting top local and international companies seeking to set up their call centre operations in the city. Three of the world’s largest...
View ArticleMauritius hits the right BPO chords
In Photo: Ken Poonoosamy, Manaaging Director of Board of Investment (BOI) By Simon Vella Mauritius aspires to position itself as the true BPO gateway to Africa thanks to its strategic location in the...
View ArticleMeet the New One Per Cent: Australia’s 457 Visa Holders
By Matthew Franceschini. Few topics are as politically divisive to Australians as immigration. It seems ever since Europeans first arrived here, we’ve been looking over our collective shoulder,...
View ArticleDialogue between BACCO & Media to raise Industry profile
The Bangladesh Association of Call Center & Outsourcing (BACCO) organized a dialogue with Bangladesh ICT Journalist Forum (BIJF) on 26 June 2013 on ‘Present State of the Call Center & BPO...
View ArticleAsda opens new Cape Town contact centre to accommodate growth
Merchants, one the most successful BPO companies in South Africa, has opened its new customer care centre in Cape Town. The centre will employ 680 people by the end of 2013 and will service the UK’s...
View ArticleInnovation Prize for Africa 2014 Announced
The African Innovation Foundation (AIF) announced the call for entries for the 2014 Innovation Prize for Africa (IPA) (http://www.innovationprizeforafrica.org). The prestigious Prize, presented...
View ArticleNext Wave Cities – the future of outsourcing in the Philippines
By Martin Conboy The outsourcing and BPO industry has grown tremendously in the Philippines. It now employs some 3500 new workers every month. At the recent International Outsourcing Summit (IOS) in...
View ArticleLeveraging Opportunities in Tier II and Tier III cities in India
A number of tier II and III cities like Jaipur, Nagpur, Bhopal, Chandigarh, Coimbatore, Ludhiana, Mangalore, Indore and Kochi, have come into reckoning as the growth drivers of the future. They are...
View ArticleCape Town welcomes global customer service organisations
A number of the world’s largest customer service organisations and analysts recently descended on Cape Town for the annual South Africa Offshoring Summit 2013. The Summit served to inform potential...
View ArticleHas the BPO Industry in the Philippines Grown Too Big to Fail?
By Jason Thurwanger There are an increasing number of people that point to the meteoric rise of the BPO industry in the Philippines and suggest that the footprint here will only continue to grow...
View Article‘NA-TRAFFIC LANG’
By Martin Conboy I was thinking about the differences in business protocol and cross cultural awareness between western countries like Australia and The Philippines and specifically about tardiness and...
View ArticleDestination Mexico
Mexico is slowly emerging as the outsourcing capital of Latin America. Due its proximity to the US, it is expected to benefit from US corporations looking to near shore their outsourcing projects....
View ArticleChina’s international service outsourcing surged in 2013
Chinese contractors took 62.34 billion US dollars through international service outsourcing in 2013, up 42.2 percent year on the year, according to the Global Times. The United States contributed 11.75...
View ArticleManila, Cebu among top global outsourcing destinations
Manila has replaced Mumbai as the top BPO and outsourcing destination in the world, according to Tholons Top 100 Outsourcing Destinations Rankings Cebu City, meanwhile, placed 8th while other cities...
View ArticleChoosing an Outsourcing Destination
By Mark Atterby. When the term outsourcing is mentioned, India and the Philippines immediately spring to mind. These two countries have been at the forefront of the international sourcing industry....
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